Our Terms and Conditions

These Terms and Conditions govern your use of zotabet-pokies.com, a casino platform operated by Altacore N.V. under Curaçao licence 8048/JAZ2019-049. Read them before you register. By opening an account with us you accept every clause set out below, and the terms take effect from the moment your registration is confirmed.

When You Accept Our Terms

Acceptance is not a formality. Each time you log in, place a bet or claim a promotion, you confirm that you have read these terms, that you understand them and that you agree to be bound by them. If you disagree with any clause, do not register, and if you are already registered, close your account before placing further wagers.

We may ask you to confirm your acceptance again after a material update. Until you confirm, some features of our platform may stay unavailable to you.

• These terms apply to every product we offer, including pokies, live dealer tables and any promotional activity.
• Where a specific promotion carries its own rules, those rules sit alongside these terms, and the stricter clause prevails.
• If any clause is held unenforceable, the remaining clauses continue to apply in full.
• The English version of these terms is the authoritative text; translations are supplied for convenience only.

Check Your Eligibility First

Who may open an account

You may register with us only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and if online gambling is lawful where you live. Registration from a restricted jurisdiction, including the United States, the United Kingdom, the Netherlands, France, Belgium, Spain, Italy, Sweden, Denmark, Portugal, Greece, Hungary, Russia, Belarus, Ukraine, Latvia, Estonia and Lithuania, is not permitted, and any account opened from those territories may be closed with winnings forfeited.

One account per person, per household, per IP address and per payment method. Duplicate accounts are removed at our discretion, and balances on them may be confiscated.

• You must supply accurate, current and complete personal details at registration and keep them up to date.
• You must register in your own name; accounts held in another person's name are void.
• Know Your Customer verification is required before your first withdrawal: a valid photo ID, proof of address and verification of your payment method.
• We may request additional documents at any time to confirm your identity, age, residence or source of funds, and may suspend an account until checks are complete.

How We Handle Your Payments

Deposits, withdrawals and dormant accounts

You can fund your account with PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin, Ethereum, Litecoin, Tether or Dogecoin. Withdrawals run through Bank Transfer, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin, Ethereum or Tether. Minimum and maximum amounts, processing timeframes and any method-specific rules are published on our payments page, which forms part of these terms.

All withdrawals pass through the verification gate described above. Until your identity, address and payment method are confirmed, no withdrawal will be processed. Funds must be wagered at least once before withdrawal where required by anti-money-laundering rules.

• You may only deposit funds from a payment method held in your own name.
• Withdrawals are, as a rule, returned by the same method used to deposit; where that is not possible we will agree an alternative with you.
• An account with no login or transaction activity for twelve consecutive months is treated as dormant, and we may apply a reasonable monthly administrative fee to it after notifying you.
• We do not charge fees on deposits or withdrawals, though your bank or payment provider may apply its own charges.
• Deliberately depositing and withdrawing without genuine play in order to move money through our platform is prohibited.

Our Bonus and Promotion Rules

General conditions for every promotion

Every bonus we offer, including the welcome package, reload offers, free spins and cashback, is governed by these general rules plus the specific rules published with that promotion. Where the two conflict, the specific promotion rules prevail.

Bonuses are intended for recreational players. We reserve the right to review play patterns and to withhold, cancel or reclaim any bonus and associated winnings where these rules are breached.

• Each bonus carries a wagering requirement that must be completed within the stated validity period; once that period ends, the bonus and any winnings from it are removed.
• While a bonus is active, a maximum bet limit applies per spin or round; exceeding it voids the bonus and its winnings.
• Only games listed as eligible contribute to wagering, and contributions differ by game; play on excluded or forbidden games while a bonus is active may forfeit the bonus.
• One bonus per person, household, IP address and payment method; combining a promotion with any other offer is not permitted unless we state otherwise.
• Bonus funds are not withdrawable cash and carry no independent value.
• Misuse of promotions, including low-risk betting patterns designed to extract bonus funds, organised group play and repeated claim abuse, entitles us to close the account and void winnings.

Conduct We Will Not Tolerate

We operate a fair platform and expect fair play in return. The conduct below is expressly prohibited, and any account involved in it may be suspended immediately, with balances frozen and winnings voided where the conduct affected them.

We also cooperate with other operators and payment providers on fraud intelligence, and we report suspected criminal conduct to the relevant authorities where the law requires it.

• Fraud, misrepresentation of identity or age, and use of stolen or third-party payment methods.
• Chargebacks, deposit disputes and reversal of transactions already played through.
• Multi-accounting: holding or operating more than one account, directly or through another person.
• Bonus abuse in any form, including systematic exploitation of promotional offers.
• Collusion with other players or third parties to gain an unfair advantage.
• Use of bots, automated scripts, macros or any software that interferes with normal game play.
• Geo-masking: concealing your true location with a VPN, proxy or similar tool to bypass restrictions.
• Any breach of these terms that gives you an unfair advantage over us or other players.

Your Right to Set Limits

Tools and self-exclusion

Gambling should stay a form of entertainment, never a financial strategy. Our platform gives you direct control over your play, and we encourage you to use that control early rather than late.

Where we notice signs of gambling harm, such as chasing losses or abrupt escalations in deposits, we may contact you, apply protective limits or, in serious cases, suspend play while we assess your situation. We treat this as part of our duty of care, not as a punishment.

• Deposit limits: set a daily, weekly or monthly cap on the amount you can fund into your account.
• Loss limits: cap how much you may lose over a chosen period.
• Session reminders: receive timed notifications during play so you can track how long you have been online.
• Self-exclusion: request a fixed or permanent block on your account; during the exclusion period we will not let you reopen it or create a new one, and we will remove you from marketing communications.
• Free, confidential support is available around the clock from Gambling Help Online on 1800 858 858, and further guidance is available through BeGambleAware.

Close Your Account or Complain

Closure, complaints and governing law

You may close your account at any time by contacting our support team, available by live chat 24/7 or by email at [email protected]. Closure is free, and any withdrawable balance will be returned to you first. We may also close an account ourselves for the reasons set out in these terms, and we will notify you where the law permits.

If something goes wrong, raise it with support first; most matters are resolved at that level. If you are not satisfied, escalate the complaint in writing, and we will respond with our final position after a full review. These terms and any dispute arising from them are governed by the laws of Curaçao, and you agree to the jurisdiction of the Curaçao courts, without prejudice to mandatory consumer rights in your country of residence.

When We Update These Terms

We review these terms regularly and may amend them to reflect changes in our products, regulation or payment arrangements. The version published on this page, last updated in 2026, is the version that applies to you.

Material changes will be announced on our platform and, where you have an account, by email or site notice before they take effect. If you keep using our platform after an update takes effect, you accept the amended terms; if you do not accept them, close your account before the effective date and withdraw your balance.

Questions about any clause can be sent to [email protected] at any time, day or night.

Frequently Asked Questions

How old do I have to be to play at Zotabet Casino?

You must be at least 18 years old, or the higher legal gambling age of your jurisdiction if applicable. We verify age during KYC checks, and accounts opened by underage persons are closed immediately with all winnings voided.

Can I hold more than one account?

No. Our rules permit one account per person, household, IP address and payment method. Duplicate accounts are removed, and balances or winnings on them may be forfeited.

Can I use a VPN to access the platform?

No. Concealing your true location with a VPN, proxy or similar tool to bypass our restricted-jurisdiction list is prohibited conduct and may lead to account closure and forfeiture of winnings.

How do I self-exclude or set deposit limits?

Contact our support team by live chat 24/7 or email [email protected]. You can set deposit and loss limits or request a fixed or permanent self-exclusion, and we will apply it straight away.