Zotabet Casino AML and Verification
We operate zotabet-pokies.com under a Curaçao licence held by Altacore N.V., and that licence comes with strict anti-money laundering (AML) obligations. This page sets out, in plain terms, what we verify, when we verify it, and what we expect from you.
Our AML Commitment
Why these rules exist
We are committed, as a licensed operator, to the anti-money laundering regulations of our licence jurisdiction in Curaçao. Money laundering and the financing of criminal activity are risks we take seriously, and our compliance team works to a written AML programme covering player due diligence, transaction monitoring, reporting and record keeping.
Every account on our platform is opened on the understanding that funds used for play are your own and come from a lawful source. If we identify activity that sits outside that understanding, we are obliged to investigate and, where the law requires it, report it to the relevant authority without notifying you first. These checks apply to every player equally, regardless of VIP status or betting volume.
How We Verify Your Identity
When verification happens
We run identity checks at three points: at registration, where we screen your details against sanctions and exclusion lists; before your first withdrawal; and at any point where your account activity reaches a threshold set by our AML programme or your profile flags a change in behaviour. Registration screening is automatic and usually invisible to you. The document stage, known as Know Your Customer (KYC), is required before we release any withdrawal.
| Document type | What we accept | When it is needed |
|---|---|---|
| Photo ID | Passport, driver licence or national ID card, valid and showing all four corners | First withdrawal and periodic re-checks |
| Proof of address | Utility bill, bank statement or council rates notice dated within 3 months | First withdrawal |
| Payment method ownership | Photo of the card showing the last 4 digits, or a screenshot of your e-wallet or crypto wallet showing your name or address | When you withdraw via that method |
Documents must be issued in your registered name. Where names differ because of marriage or legal change, we ask for linking evidence such as a marriage certificate or deed poll. The address on your proof of address must match the address on your account; if you have moved, update your profile before submitting documents.
Step by Step Verification
From upload to approval
Standard processing takes up to 24 hours, and straightforward submissions are often cleared the same day. All documents you send are transmitted over encrypted connections and stored on access-restricted systems. Only authorised compliance staff can view them, and we never share your verification data with third parties except where the law compels us.
Source of Funds Requests
When we ask and why
For most players, a photo ID, proof of address and payment method check are all we ever need. For higher-value activity, our AML programme requires us to understand where the money itself comes from, not just who you are. This is called a source of funds (SOF) check, and we trigger it when your deposits or net losses reach levels that are significant relative to typical play patterns on our platform, or when your funding behaviour changes suddenly.
The purpose is narrow: to confirm that the money wagered comes from lawful earnings, savings, investments or other legitimate means. A SOF request is not an accusation and does not affect your standing with us once cleared. Typical evidence we accept includes recent payslips, a bank statement showing regular salary credits, a tax return, or documentation of an asset sale. Crypto-funded accounts may be asked to show the origin of the coins, such as an exchange statement in their name.
How We Monitor Transactions
Deposits, withdrawals and the same method rule
We monitor deposits and withdrawals on every account using automated rules plus manual review of flagged cases. In practice this means we watch for structuring, where large amounts are split into smaller transactions, rapid deposit-and-withdraw cycles with little actual play, third-party payments, and mismatches between your stated profile and observed behaviour.
As a core AML control, withdrawals are paid back through the same method you used to deposit wherever that method supports payouts. If you deposited with MiFinity, your withdrawal goes to MiFinity. If you deposited with Bitcoin, we pay out in Bitcoin to a wallet you own. Where a method cannot receive payouts, such as Neosurf or PayID, we pay out to a verified bank account, card or e-wallet in your own name. Payments to accounts belonging to anyone other than you are refused without exception.
| Transaction | Limit |
|---|---|
| Minimum withdrawal | 30 AUD |
| Maximum withdrawal | 16,000 AUD per day |
| Maximum withdrawal | 80,000 AUD per month |
| Typical withdrawal processing | 0 to 1 hours after verification |
Withdrawal processing of 0 to 1 hours applies once your account is fully verified and the payment method check is complete. We do not charge fees on withdrawals, and large or unusual payouts may take longer while our compliance team completes its final review, since these checks are a licence condition rather than a discretionary step.
When Verification Fails
Consequences and your options
If your withdrawal is held up, contact our compliance team through live chat or at [email protected], available 24/7, and quote your account reference. Most rejections are fixed within a day once the correct document arrives. If you dispute a verification decision, you may ask for an internal review, and we will respond with the reasoning and any remaining options in writing.
How Long We Keep Records
We retain your identity documents, verification records and transaction history for a minimum of 5 years after your account closes, or longer where Curaçao law or an ongoing regulatory investigation requires it. Retention exists for a reason: our licence obliges us to reconstruct a full audit trail of any account on request, and old records are often what clears a legitimate player when a pattern is questioned years later.
Your privacy protections
Frequently Asked Questions
Do I need to verify my account before I can deposit and play?
No. Registration screening is automatic, and you can deposit and play straight away. Document verification is required before your first withdrawal, not before your first deposit.
How long does verification take?
Most submissions are reviewed within 24 hours, and clear ones are often approved the same day. You can speed things up by uploading full-colour images showing all four corners of each document.
Why was my withdrawal paid to a different method than I deposited with?
We pay withdrawals back to the deposit method wherever that method supports payouts. Methods such as Neosurf and PayID cannot receive funds, so we pay to a verified bank account, card or e-wallet in your own name instead.
What happens if I refuse to provide source of funds evidence?
We cannot process further withdrawals from your account until the request is satisfied. The request is routine for larger volumes of play and does not affect your account once the evidence is reviewed.
Can I withdraw someone else's winnings to my own bank account?
No. We only pay withdrawals to accounts, wallets or cards registered in the verified account holder's name. Third-party payments are refused as a matter of policy and licence law.